Ad-Hoc services
Diagnostic Fee
$50
- Southern Mobile Computers charges a $50 Diagnostic Fee if we are unable to repair your device.
Hourly Rate
$95
- 30 days Warranty on all repairs
- After first hour, time is charged in 30 minute increments
- The maximum time charged for an Hourly Rate service is 3 hours
Format and Reinstall
$150 Fixed Rate
- 30 days Warranty on all repairs
- Format Hard Drive
- Install Operating System
- Install Operating System Service Packs and Updates
- Install legal software provided by customer
- Install Anti-Virus software
Virus Removal
$150 Fixed Rate
- 30 days Warranty on all repairs
- Scan hard drive for Trojans / Viruses / Malware
- Remove any Trojans / Viruses / Malware found
- Update / Install Anti-Virus / Anti-Malware Software
- In some circumstances a format and reinstall may be advised as the best way to remove and infection
Magaged Services
Bronze Service
$70 user/month
- 4 Hours remote support
- Support Hours 8am to 5pm M-F
- Best effort response times
- Endpoint Security Protection
- Critical software + Security Updates
- Server Performance Monitoring
- Daily backup monitoring
- Standard Operating Environment
Silver Service
$90 user/month
- Unlimited remote and Onsite support
- Support Hours 8am to 5pm M-F
- Guarenteed Response Times
- Miscrosoft 365 Administration
- Endpoint Security Protection
- Cloud Hosted Email protection
- Critical Software + Security Updates
- Server Performance Monitoring
- 24 x 7 System Monitoring + ALerts
- Daily Backup Monitoring
- Monthly Reports
- Standard Operating Environment
- Password Management
- DNS Filter Internet Protection
Gold Service
$150 user/month
- Unlimited remote and Onsite support
- 24/7 Support
- Guarenteed Response Times
- Miscrosoft 365 Administration
- Endpoint Security Protection
- Cloud Hosted Email protection
- Critical Software + Security Updates
- Server Performance Monitoring
- 24 x 7 System Monitoring + ALerts
- Daily Backup Monitoring
- Monthly Reports
- Standard Operating Environment
- Password Management
- Essential 8 Assessment and Report
- Monthly scanning for vulnerabilities
- Multi Factor Authentication implementation
- DNS filer Internet Protection